Refund policy

RETURN AND REFUND POLICY

Last Updated: September 12, 2026

At Dominex Group LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your leather jacket or other eligible product, you may request a return in accordance with the terms below.

1. RETURN ELIGIBILITY

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Be free from stains, odors, damage, alterations, or signs of wear.
• Include the original tags, packaging, and accessories, where applicable.
• Be accompanied by proof of purchase or your order information.

Items that do not meet these requirements may not be eligible for a refund.

2. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Items that have been worn, washed, altered, or damaged after delivery.
• Products with significant signs of use or damage.
• Personalized or customized products, unless they arrive damaged or defective.
• Gift cards, where applicable.
• Final-sale items clearly identified as non-returnable at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: dominexgroupllc85@gmail.com
Phone: +1 406-308-7842

Please include:

• Your full name.
• Order number.
• The item you wish to return.
• Reason for the return.
• Photos of the product, if the item is damaged, defective, or incorrect.

Do not send products back before receiving return instructions from our customer service team.

4. RETURN SHIPPING

Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer is generally responsible for return shipping costs.

For approved returns caused by an error on our part, we may provide appropriate return-shipping assistance.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or applicable law requires otherwise.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at dominexgroupllc85@gmail.com.

Please provide your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement, exchange, refund, or other suitable resolution.

6. REFUND PROCESS

Once your returned item is received and inspected, we will notify you whether your return has been approved or declined.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

7. PARTIAL REFUNDS

In certain circumstances, a partial refund may be issued if an item is returned with missing components, damage, signs of use, or other conditions that reduce its value.

Any applicable deduction will be communicated during the return review process.

8. EXCHANGES

If you need a different size or eligible replacement item, please contact us before returning your purchase.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund where applicable.

9. LATE OR MISSING REFUNDS

If your approved refund has not appeared in your account after the applicable processing period:

• Check your bank or payment provider account.
• Contact your card issuer or payment provider.
• Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, contact us at dominexgroupllc85@gmail.com.

10. RETURN ADDRESS

Returns should not be sent to our business address unless specifically instructed by our customer service team.

We will provide the appropriate return instructions and return address after your return request has been reviewed.

11. CONTACT US

If you have questions regarding returns, refunds, exchanges, or an order, please contact Dominex Group LLC:

Dominex Group LLC
1001 S. MAIN ST. #4393
Kalispell, MT 59901
United States

Email: dominexgroupllc85@gmail.com
Phone: +1 406-308-7842

We reserve the right to review individual return requests and apply this policy consistently with applicable laws and regulations.