Shipping policy
SHIPPING POLICY
Last Updated: September 12, 2026
At Dominex Group LLC, we are committed to providing a reliable and straightforward shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through dominexgroupllc.com.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after the order is successfully placed and payment has been confirmed.
Orders are not normally processed, shipped, or delivered on weekends or U.S. federal holidays.
During periods of high order volume, holidays, promotions, or unexpected operational circumstances, processing may take additional time.
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
2. SHIPPING DESTINATIONS
We ship to eligible addresses and destinations available during checkout.
Available shipping destinations may vary depending on product availability, carrier coverage, and other logistical considerations.
If a particular destination is unavailable at checkout, we may not be able to fulfill an order to that location.
3. SHIPPING METHODS AND DELIVERY TIMES
Available shipping methods and estimated delivery times will be displayed during checkout when applicable.
Estimated delivery times generally begin after an order has been processed and shipped, not when the order is initially placed.
Delivery times may vary depending on:
• Destination.
• Shipping method selected.
• Carrier availability.
• Weather conditions.
• Holidays.
• Customs or import processing.
• Incorrect or incomplete delivery information.
• Other circumstances outside our reasonable control.
Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.
4. SHIPPING COSTS
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
• Delivery destination.
• Order size or weight.
• Shipping method.
• Promotional offers.
• Other applicable shipping conditions.
Any applicable shipping charges will be shown before payment is submitted.
5. ORDER TRACKING
When tracking information is available, we may provide it through your order confirmation or shipping confirmation.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
Tracking information is provided by the applicable shipping carrier and may not update immediately.
6. SHIPPING DELAYS
While we make reasonable efforts to ship orders within the stated processing timeframe, delivery delays can occur.
Possible causes include:
• Carrier delays.
• Severe weather.
• Natural disasters.
• Holidays and periods of high shipping volume.
• Customs or import delays.
• Transportation disruptions.
• Incorrect or incomplete address information.
• Other events beyond our reasonable control.
Dominex Group LLC is not responsible for delays caused by circumstances outside our reasonable control.
7. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you realize that your shipping information is incorrect, contact us as soon as possible at:
domineXgroupllc85@gmail.com
We will make reasonable efforts to update the address before the order is processed or shipped.
Once an order has been shipped, we may be unable to change the delivery address.
Additional shipping charges may apply if an address correction, reshipment, or similar service is required.
8. LOST, STOLEN, OR MISSING PACKAGES
If tracking information indicates that a package has been delivered but you cannot locate it, we recommend:
• Checking around the delivery location.
• Checking with household members, neighbors, or building management where applicable.
• Contacting the shipping carrier for additional information.
If you believe your package has been lost or incorrectly delivered, contact us at dominexgroupllc85@gmail.com and provide your order number and tracking information.
We will review the situation and work with the appropriate shipping provider when reasonably possible.
9. DAMAGED PACKAGES
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
Please provide:
• Your order number.
• A description of the damage.
• Clear photographs of the product.
• Photographs of the shipping package and packaging materials, if available.
This information may be required to evaluate the issue and assist with a carrier claim or other appropriate resolution.
10. INTERNATIONAL ORDERS
For orders shipped outside the United States, the recipient may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by the destination country.
Such charges are generally not included in the product price or shipping charge unless explicitly stated at checkout.
Customs requirements and delivery times vary by country and are outside our direct control.
11. RETURNED OR UNDELIVERABLE PACKAGES
An order may be returned to us by the carrier if:
• The address is incorrect or incomplete.
• The recipient refuses delivery.
• The package cannot be delivered.
• The package remains unclaimed.
• Other carrier-specific delivery conditions apply.
If a package is returned to us, please contact customer service.
Additional shipping costs may apply if the customer requests that the package be reshipped.
Refund eligibility for returned or undeliverable packages will be handled according to our Return and Refund Policy.
12. SHIPPING RESTRICTIONS
Certain products, destinations, or delivery addresses may be subject to shipping restrictions imposed by carriers, laws, regulations, or logistical requirements.
We reserve the right to cancel or decline an order when shipping the product to the requested destination is not reasonably possible or permitted.
13. CONTACT US
If you have questions regarding shipping, order processing, delivery, or tracking, please contact us:
Dominex Group LLC
1001 S. MAIN ST. #4393
Kalispell, MT 59901
United States
Email: dominexgroupllc85@gmail.com
Phone: +1 406-308-7842
Website: dominexgroupllc.com